Refund and Cancellation

Refund and Cancellation:

Mandatory pre-requisites to claim Refund

  1. As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the AWB number and courier name on sales@joshtrendz.com for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address:
    25, B2, Ground Floor, SS Flats, South Gangaiamman Koil Second Street, Choolaimedu,
    Chennai, India – 600094
  2. Josh Trendz doesn’t facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email to your registered email address  respectively for your future shopping @ JoshTrendz.
    NOTE: Incase we don’t receive your product with 14 days your refund/replacement request would be cancelled.

Under what conditions Refunds will be provided?

In case of the following scenarios you are liable to get a full refund of money (except any intimate product including Lingeries):

      1. We have shipped a wrong product that is not matching with your order.
      2. There is a manufacturing defect in the product ordered by you.
      3. The merchandise got damaged during transit, and we are not able to provide you with a replacement.
      4. You have thirty days (from the delivery date ) to make up your mind and intimate us that you wish to claim for a refund as per joshtrendz.com/NERTI Innovators Private Limited return policy.
      5. For Quick Refund:
      6. To Apply for Refund online click here .
      7. For any other assistance please contact us on +91 44 4350 7253 or Click Here

Are there certain categories of products which are non-returnable?

Any intimate product including Lingeries are non returnable and non refundable. Also, for any non returnable/non refundable product the same will be mentioned in the product details page.

Can I return a part of my order:

  1. Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
  2. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.”

How long will the refund process take?

  1. For refund eligible products – Once the returned item is received at our warehouse, it undergoes a Quality Check. Typically the refund process is initiated within 2 days of Quality Check Expected refund resolution timeline is 14-21 days post Quality Check.
  2. Receipt of payment would depend on the mode of payment chosen by you.
  3. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an SMS to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 kindly check your bank or credit card account for confirmation.
  4. If a Coupon Code of Gift Card was utilized by you in placing the order, in case of refund the respective value would be refunded through Coupon Code or Gift Card only.
  5. In cases where Quality Check is not required, refund will be processed earlier on case to case basis.

Where do I return my product:

Josh Trendz doesn’t facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the below mentioned address.

25, B2, Ground Floor, SS Flats, South Gangaiamman Koil Second Street, Choolaimedu,
Chennai, India – 600094.


NOTE: Incase we don’t receive your product with 14 days your refund/replacement request would be cancelled